Effective Date: September 15, 2026
At Luxury Furniture, we are committed to ensuring your furniture orders are prepared carefully and delivered safely. This Shipping Policy explains our order processing, delivery timeframes, free shipping, and what to do if there is an issue with your delivery.
1. Order Cut-Off Time
Orders placed by 4:30 PM Eastern Time (ET) on business days are processed the same day.
Orders placed after this time, during weekends, or on US public holidays will be processed on the next business day.
2. Order Handling Time
Orders are carefully prepared, packed, and dispatched within 1–2 business days (Monday to Sunday) after your order has been confirmed.
Processing times may vary slightly for larger furniture orders or during periods of unusually high order volume.
3. Transit Time
Once your order has been dispatched, standard delivery within the United States typically takes 3–5 business days, depending on your location, the size of the order, and the delivery carrier.
Larger or bulky furniture items may require additional delivery arrangements.
4. Estimated Total Delivery Time
The estimated total delivery timeframe, including order processing and transit, is approximately 4–7 business days.
Delivery estimates are provided as a guide and may occasionally be affected by carrier delays, weather conditions, public holidays, or circumstances outside our control.
5. Shipping Fees
Luxury Furniture offers free shipping on all orders. Customers will not be charged standard shipping fees for eligible deliveries.
If any special delivery services or additional charges apply, we will clearly communicate them before the customer completes their purchase.
We are committed to providing a convenient shopping experience with free shipping for our customers.
6. Shipping Area
Luxury Furniture offers delivery based on the shipping destinations available for the products you order. Please check the delivery options available at checkout to confirm whether we can deliver to your location.
If you are unsure whether we can deliver to your specific address, please contact our team before placing your order.
7. Packaging & Handling
We take care when preparing furniture and other items for delivery. Orders are securely packaged using appropriate protective materials to help reduce the risk of damage during transportation.
Please inspect your delivery when it arrives and notify us promptly if you notice any visible damage.
8. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information where tracking is available.
Tracking updates may take 24–48 hours to appear after dispatch. You can use the tracking details provided to monitor the progress of your delivery.
9. Undelivered Shipments
If a delivery cannot be completed because of an incorrect or incomplete delivery address, a failed delivery attempt, or another issue, our team may contact you to arrange the next appropriate step.
Additional delivery charges may apply where redelivery is required because incorrect or incomplete address information was provided. Any applicable charges will be communicated in advance and handled in accordance with applicable law.
10. Lost or Damaged Items
If your order arrives damaged, is incomplete, or appears to have been lost during transit, please contact us as soon as possible.
For damaged items, please provide your order number and photographs showing the condition of the item and packaging where possible. We will review the issue and work with the delivery carrier where appropriate to arrange a suitable resolution, which may include a replacement or refund, subject to applicable law.
11. Delivery Delays
While we aim to meet the estimated delivery times above, delivery dates cannot always be guaranteed. Delays may occur because of carrier issues, adverse weather, public holidays, or other circumstances beyond our reasonable control.
If there is a significant delay with your order, please contact us and we will assist with checking its delivery status.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
12. Contact Information
Business Name: Luxury Furniture
Address: 8278 Midlothian Turnpike, North Chesterfield, VA 23235, United States
Phone: +1 804-918-8767
Email: support@luxuryfurnitures.net
Business Hours:
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Monday: 10:00 AM–8:00 PM
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Tuesday: 10:00 AM–8:00 PM
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Wednesday: 12:00 AM–8:00 PM
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Thursday: 10:00 AM–8:00 PM
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Friday: 10:00 AM–8:00 PM
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Saturday: 10:00 AM–8:00 PM
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Sunday: 11:00 AM–6:30 PM
For questions about shipping, delivery estimates, tracking, or an existing order, please contact our team by phone or email.