Return & Refund Policy

Effective Date: September 15, 2026

At Luxury Furniture, we want you to be satisfied with your purchase. If an item arrives faulty, damaged, incorrect, or you simply change your mind, this policy explains how returns, refunds, exchanges, and cancellations are handled.

Our returns process is intended to comply with applicable consumer protection laws. Your rights may vary depending on the circumstances of your purchase and the laws applicable to your transaction. Nothing in this policy is intended to limit any rights that cannot legally be excluded.

1. Your Right to Return

Most items may be returned within 30 days of receiving your order, subject to the conditions outlined in this policy.

Returns may be accepted when an item is faulty, damaged, incorrectly supplied, not as described, or when you have changed your mind.

Certain products may be subject to specific return conditions due to their nature, condition, or hygiene requirements. Any applicable restrictions will be communicated where appropriate and will not override your statutory rights.

Please contact us before returning any item so we can confirm eligibility and provide the correct return instructions.

2. How to Start a Return

Before sending an item back, please contact Luxury Furniture to request return instructions.

When contacting us, please provide:

• Your order number.

• The product or products you wish to return.

• The reason for the return.

• Clear photographs of the item and its packaging if it arrived damaged or faulty.

Our team will review your request and advise you of the next steps, including the appropriate return method for your item.

Please do not send products back before receiving return instructions from our team.

3. Condition of Returned Items

For change-of-mind returns, items should be returned, where reasonably possible:

• Unused and in their original condition.

• Uninstalled and undamaged.

• With the original packaging, where reasonably available.

• With all accessories, components, manuals, and other items supplied with the product.

Items that have been used beyond what is reasonably necessary to inspect them, modified, or damaged through customer misuse may be subject to a refund adjustment or may not qualify for a full refund, to the extent permitted by applicable law.

If an item is faulty, damaged, incorrectly supplied, or not as described, we will assess the issue and provide an appropriate remedy in accordance with applicable law. Your rights regarding faulty or misrepresented products are not removed by the condition requirements for change-of-mind returns.

4. Return Shipping Costs

For faulty, damaged, or incorrectly supplied items, Luxury Furniture will cover reasonable return shipping costs where the issue is our responsibility and applicable law or our return arrangements require us to do so.

For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise required by law or agreed with us in advance.

For large furniture items, please contact us before arranging transportation. We will explain the appropriate return method and any applicable costs before you proceed.

Please do not arrange costly return shipping without first contacting our team.

5. No Restocking Fees

Luxury Furniture does not charge restocking fees for eligible returns.

Any applicable return shipping costs or other permitted charges will be explained as part of the return process. No charge will be applied where prohibited by applicable law.

6. Refunds

Approved refunds will generally be issued to the original payment method, unless another method is agreed upon or required by applicable law.

Refunds will be processed in the currency of the original transaction. If your order was paid for in US dollars (USD), the refund will generally be issued in USD. Your bank or payment provider may apply its own currency conversion or transaction rules.

Once a return has been received and approved, we aim to process the refund within 7 business days. This is our processing target; any mandatory refund deadline under applicable law will take precedence.

Your bank or payment provider may require additional time for the funds to appear in your account. We will provide confirmation when your refund has been processed.

7. Exchanges

Exchanges may be available for eligible products, subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

Please contact us before returning an item if you would prefer an exchange. Our team will explain the available options and any applicable shipping arrangements.

8. Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or different from what you ordered, please contact us as soon as reasonably possible, preferably within 30 days of delivery.

Please include your order number and clear photographs of the item and packaging where possible. Providing photographs helps us assess the issue, but we will consider your legal rights and the circumstances of the claim when determining the appropriate resolution.

After reviewing the issue, we may arrange, as appropriate:

• A replacement.

• A repair, where suitable.

• A full or partial refund, where appropriate.

• Another remedy required or permitted by applicable law.

Where the issue is our responsibility, Luxury Furniture will cover applicable return or replacement shipping costs.

The 30-day reporting request does not limit any longer or different rights you may have under applicable law.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

If an order has not yet been processed for dispatch, we will make reasonable efforts to cancel it before shipment.

If an order has already been dispatched, it may no longer be possible to stop the shipment directly. In that situation, we will explain the applicable return process.

Any refund for a successfully cancelled order will be handled in accordance with our Order Cancellation Policy, this policy, and applicable law.

Nothing in this section limits any statutory cancellation or other consumer rights that apply to your purchase.

10. Return Method

Returns are generally handled by mail or arranged delivery, depending on the size and nature of the product.

For furniture and larger items, please contact us before sending or transporting the item back. We will provide instructions appropriate to the product and explain any applicable return shipping arrangements.

Do not send a return to our business address without first contacting our team and receiving return instructions. Our business address is not automatically the designated return destination.

11. Refund Processing Time

Once your return has been reviewed and approved, we aim to process your refund within 7 business days.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider. We cannot control the processing times of external financial institutions.

If your refund has not appeared after a reasonable period, please contact us with your order details so we can help you check its status.

12. Contact Information

Business Name: Luxury Furniture
Address: 8278 Midlothian Turnpike, North Chesterfield, VA 23235, United States
Phone: +1 804-918-8767
Email: support@luxuryfurnitures.net

Business Hours:

• Monday: 10:00 AM–8:00 PM

• Tuesday: 10:00 AM–8:00 PM

• Wednesday: 12:00 AM–8:00 PM

• Thursday: 10:00 AM–8:00 PM

• Friday: 10:00 AM–8:00 PM

• Saturday: 10:00 AM–8:00 PM

• Sunday: 11:00 AM–6:30 PM

For return, refund, or exchange questions, please contact us using the details above.